Shipping policy
Thank you for shopping with Resgrave.
We specialize in vintage, antique, and designer pre-owned furniture. Because many of our pieces are large, valuable, and one-of-a-kind, we take special care in preparing, handling, and arranging delivery for every order.
Order Processing
Orders are typically processed within 2–5 business days after payment has been received and verified.
Before shipment, each item is carefully inspected and prepared for transport. Once your order has been arranged, we will contact you with shipping details and an estimated delivery timeframe.
Please note that processing times may be extended during holidays, high-demand periods, or when additional preparation is required for oversized or specialty items.
Shipping Methods
Most furniture orders are shipped using White Glove Delivery or professional freight carriers, depending on the item's size, destination, value, and delivery requirements.
White Glove Delivery may include:
- Delivery to your home or business address.
- Placement of the item in your room of choice, where available.
- Removal of standard protective packaging, when provided by the carrier.
Available services may vary depending on your location and the delivery provider.
Smaller items may be shipped through standard parcel carriers.
Delivery Times
Delivery times are estimates only and are not guaranteed.
Most furniture orders are delivered within 2–8 weeks after processing, depending on the destination, carrier availability, and delivery requirements.
Actual delivery times may vary due to:
- Customer location.
- Carrier scheduling.
- White Glove delivery availability.
- Weather conditions.
- Customs processing for international shipments.
- Local delivery restrictions.
- Circumstances outside our reasonable control.
For unique, antique, vintage, or oversized pieces, delivery may require additional coordination with specialized carriers. We will provide updated shipping information once your order has been prepared.
Resgrave is not responsible for delays caused by shipping carriers or circumstances beyond our control.
International Shipping
Resgrave proudly ships to select international destinations.
International customers are responsible for all additional charges imposed by their destination country, including:
- Customs duties.
- Import taxes.
- Brokerage fees.
- Other applicable charges.
These costs are not included in the purchase price or shipping charges unless specifically stated at checkout.
Delivery Inspection
Please inspect your order carefully upon delivery.
If your shipment arrives damaged, incomplete, or incorrect, you must notify Resgrave within 24 hours of delivery by emailing:
Please include:
- Your order number.
- Photos of the item.
- Photos of all packaging materials.
- Photos showing any visible damage.
Failure to report damage within this timeframe may affect our ability to assist with a shipping claim.
Delivery Requirements
Customers are responsible for confirming that purchased items can safely fit through all necessary access points, including:
- Doorways.
- Hallways.
- Elevators.
- Staircases.
- Entryways.
- The intended placement area.
Please review product dimensions carefully before purchasing.
Additional delivery charges may apply if delivery cannot be completed due to restricted access, insufficient space, or inaccurate measurements provided by the customer.
Risk of Loss
Responsibility for the item transfers to the customer once the shipment has been successfully delivered to the provided delivery address.
Returns
For complete return information, please review our Refund Policy.
United States Orders
- Returns are accepted within 30 days of delivery.
- A flat $300 return fee applies.
- Resgrave will arrange White Glove pickup for approved returns.
- Customers are responsible for ensuring the item is professionally prepared and protected for return shipment.
- Returned items will be inspected before refunds are issued.
International Orders
- Returns are accepted within 14 days of delivery.
- Customers are responsible for arranging and paying all return shipping costs.
- Customers are also responsible for any customs duties, taxes, insurance, and brokerage fees related to return shipments.
Incorrect Shipping Information
Please verify that your shipping address and contact information are accurate before completing your purchase.
Resgrave is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Resgrave
15158 Bledsoe St
Sylmar, CA 91342
United States
Email: support@resgrave.com
Phone: (650) 691-8123
Website: https://resgrave.com