Refund policy
At Resgrave, we want you to shop with confidence.
We carefully select and prepare each vintage, antique, and designer furniture piece we offer. Because many of our items are unique, one-of-a-kind pieces with individual character and history, we have created this return policy to provide a clear and fair process for our customers.
Return Window
We accept eligible returns within 30 days of delivery for orders within the United States.
To request a return, please contact us at:
Please include your order number and the reason for your return request.
Returns sent without prior approval from Resgrave will not be accepted.
Returns Within the United States
Approved U.S. returns are subject to a $300 return fee.
Once your return request has been approved, Resgrave will arrange White Glove pickup from your delivery location.
Customers are responsible for ensuring that the item is properly prepared and professionally protected for return transportation. Any damage caused during return shipping due to insufficient preparation or packaging may result in a reduced refund or the return being declined.
Once the item arrives at our warehouse, it will be carefully inspected. If the piece is returned in the same condition as delivered, your refund will be processed to the original payment method.
International Returns
International returns are accepted within 14 days of delivery.
Customers outside the United States are responsible for arranging and paying all return shipping costs, including:
- International shipping charges.
- Customs duties.
- Import taxes.
- Brokerage fees.
- Insurance costs.
- Other applicable return-related expenses.
We strongly recommend using a fully insured and trackable shipping service.
The item must be professionally packed to prevent damage during transit. Refunds will only be processed after the item has arrived at our warehouse and passed inspection.
Return Eligibility
To qualify for a return, the item must:
- Be returned within the applicable return period.
- Be in the same condition as when it was delivered.
- Include all original components, keys, hardware, manuals, and accessories (when applicable).
- Be professionally prepared and protected for transportation.
- Include proof of purchase or your order number.
Because our pieces are vintage and pre-owned, normal signs of age, wear, patina, and character consistent with the item's history are not considered defects unless specifically stated otherwise in the product description.
Damaged, Incorrect, or Defective Orders
Please inspect your order carefully upon delivery.
If your item arrives damaged, defective, or if you receive an incorrect item, please contact us immediately at:
Please provide:
- Your order number.
- Photos of the item.
- Photos of the packaging.
- Photos of the shipping label.
- Details describing the issue.
We will review the information provided and work with you to determine the appropriate resolution.
Non-Returnable Items
The following items are not eligible for return:
- Custom-made or personalized items.
- Items marked as Final Sale.
- Gift cards.
- Items that have been altered, modified, repaired, or damaged after delivery.
If you have questions about an item's return eligibility, please contact us before placing your order.
Exchanges
Due to the unique and limited nature of vintage and one-of-a-kind furniture, we do not generally offer direct exchanges.
If you would like to purchase another item, please follow the return process for your original order (if eligible) and place a new order for the desired piece.
European Union 14-Day Cooling-Off Period
For orders shipped to countries within the European Union, customers may have the legal right to cancel or return their purchase within 14 days of delivery without providing a reason.
The returned item must be in the same condition in which it was received and must include all original parts and accessories.
This policy does not affect any mandatory consumer rights provided under applicable local laws.
Refunds
Once your return has arrived at our warehouse, the item will be inspected.
If the return is approved, your refund will be issued to the original payment method within 10 business days.
Please note that banks, credit card companies, and payment providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Return Address
Resgrave
15158 Bledsoe St
Sylmar, CA 91342
United States